Returns, Refunds & Quality Policy

Our Commitment

ApeGifts takes care when selecting and preparing your gifts. We aim to provide accurate product information, careful presentation and a dependable customer experience.

Change-of-Mind Returns

As many gifts are prepared or personalised for individual orders, we generally do not accept returns or provide refunds simply because a customer changes their mind after purchase. Please review product details, personalisation instructions and delivery information carefully before confirming your order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect or materially different from the description provided at purchase, please contact us. We will review the circumstances and, where appropriate, offer a replacement, correction, redelivery or refund, consistent with applicable Sri Lankan consumer-protection requirements.

How to Report a Problem

Email info@apegifts.com with your order number and contact details, a brief description of the issue, and clear photographs of the product and, if relevant, its external and internal packaging.

Please contact us as soon as possible, ideally within 24 hours of delivery, to support a prompt investigation with our courier. The 24-hour request is an operational reporting preference, not a waiver or restriction of any statutory consumer rights.

Personalised and Perishable Products

Personalised, made-to-order and perishable products are generally not eligible for change-of-mind returns. This does not exclude remedies where products are defective, unsafe, incorrectly supplied or otherwise covered by applicable law.

Return Arrangements and Costs

Please contact ApeGifts before sending an item back. We will advise the appropriate next step. If we confirm that the issue was caused by an incorrect, defective or otherwise non-compliant product supplied by us, we will arrange or cover reasonable return or replacement delivery costs where a return is needed.

Approved Refunds

If a refund is the appropriate remedy, we will explain the approved amount and available refund method and process the refund without unreasonable delay. Any processing time required by the bank or payment provider is outside our direct control. We will not promise a fixed turnaround that has not been confirmed with the payment provider.

Cancellations

If you need to change or cancel an order, contact us promptly. Requests are subject to the status of preparation and personalisation and any applicable legal cancellation rights. We will let you know what can reasonably be accommodated.

Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable Sri Lankan law.

Contact

info@apegifts.com · +94 77 761 4719 · Monday–Friday, 9:00 am – 5:00 pm (Sri Lanka Time)