Terms & Conditions

These terms apply to purchases made through ApeGifts’ online store. Please review product information, pricing, delivery charges and these terms before placing an order.

Orders and Availability

Products are subject to availability. We aim to present accurate descriptions and prices and will contact you if we cannot fulfil an order as placed.

Prices and Charges

Prices are displayed in Sri Lankan Rupees unless otherwise stated. Delivery and other applicable charges must be disclosed before the order is confirmed. We do not currently offer a standing free-shipping promotion.

Product Details and Personalisation

Customers should check product descriptions and submit correct personalisation and message details. Customisation options depend on the selected product and must be confirmed where necessary.

Delivery

We currently deliver within Sri Lanka through Citypak. Order preparation usually takes 2–3 days, followed by the courier’s estimated delivery period. Please see the Shipping & Delivery Policy for details.

Requested Delivery Dates

Preferred delivery dates are subject to confirmation; selecting a date does not by itself guarantee delivery on that day.

Returns, Refunds and Faulty Goods

Routine change-of-mind returns are generally not accepted. Our Returns, Refunds & Quality Policy explains how we address damaged, defective, incorrect or materially misdescribed goods. Nothing in these terms limits non-excludable legal consumer rights.

Website Content

Images and descriptions are intended to help customers select products; material product characteristics are kept accurate.

Contact

Questions can be sent to info@apegifts.com or +94 77 761 4719.