Shipping & Delivery Policy

1. Delivery Coverage

ApeGifts currently delivers orders within Sri Lanka only. We do not offer international shipping at this time. Deliveries are handled through our courier partner, Citypak by Advantis, subject to coverage and service availability.

2. Order Processing

We typically require 2–3 days to prepare and process an order before it is handed to the courier. Some personalised or specially arranged orders may require additional preparation time; we will communicate any material changes where possible.

3. Estimated Delivery Time

Once Citypak collects your parcel, its published standard consumer delivery estimate is 1–3 business days. This is separate from ApeGifts’ order preparation period. Delivery timeframes are estimates and may be affected by public holidays, weather, delivery location, courier operations or other circumstances outside our reasonable control.

4. Shipping Charges

Delivery charges depend on the applicable shipping service and details of the parcel and destination. The charge payable for your order will be presented or agreed before you confirm the purchase. ApeGifts does not currently offer a standard free-delivery promotion.

5. Scheduled Deliveries

We accept requests for delivery on a preferred date. Please contact ApeGifts before placing a time-sensitive order so we can review the requested date and confirm the available arrangements. Requested dates are subject to preparation time and courier availability and are not guaranteed until confirmed by us.

6. Tracking Your Parcel

After the parcel has been dispatched, we will update your order with its Citypak tracking number. You can enter that tracking number at https://falcon.citypak.lk/track to see available shipment updates.

7. Correct Delivery Information

Please provide a complete delivery address and a valid contact number. Incorrect or incomplete details, or recipient unavailability, may delay delivery. If additional delivery charges become necessary, we will explain them before making further arrangements.

8. Delays, Missing or Damaged Parcels

If your parcel has not arrived within the expected timeframe or tracking information appears incorrect, contact ApeGifts with your order number. If the parcel or its contents appear damaged, please take photographs of the outer packaging, inner packaging and item, and notify us promptly, ideally within 24 hours of receipt, so we can investigate with Citypak.

9. Contact

For shipping questions, email info@apegifts.com or call +94 77 761 4719 during business hours: Monday–Friday, 9:00 am – 5:00 pm (Sri Lanka Time).